August 2021 #CX Briefing
Four Things That I’m Thinking About Computational Experiences
- The functional aspects of an experience are covered by considering speed (lightness) and ease-of-use (accessibility). The next level above is driven by values (ethics) and how instrumentation (i.e. being “dataful”) lets you serve the user best.
- This “L.E.A.D.” approach is a good enough…