Black swans come in both positive and negative flavors

The 2021 CX.Report is coming soon at this year’s SXSW

There’s been plenty of talk over the past year about the “black swan” event of COVID-19.

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John Maeda

John Maeda: Technologist and product experience leader that bridges business, engineering, design via working inclusively. Happily working at Everbridge☁️ :+).