Every thriving business strives to be HERE: Hungry, Efficient, Resilient, Enlightened
As a fan of Andrew Ng’s recent TED talk “How AI Could Empower Any Business,” I contrasted it with the many other talks in the TED library that raise the spectre of Black Mirror and/or the Terminator films. In that sense, I guess it’s why I found Andrew’s talk so interesting because it laid out in plain terms how AI can possibly benefit small businesses — like his favorite local pizza joint. Having grown up in a tofu-making business in the “international district” (aka “chinatown”) of Seattle, I liked Andrew’s perspective because it spoke to an important kind of empathy for folks like my parents.
I knew my parents as always sooo tired. If AI could have enabled them to take more breathers, boss around their hard-working children less <wink>, and/or help the business to make more money so that maybe their kids didn’t have to work for free <extra wink>. I would have really loved that kind of AI. And this new kind of AI feels like it might be able to do the job — if aimed in the right directions.
I’ve found it helpful to oversimplify the nature of a 21st century business with my favorite hobby of mnemonics :+).
Every thriving business strives to be HERE — especially during this new AI wave.
The first two axes “Hungry” and “Efficient” will feel the most capitalistic.
- Hungry as in, “Hungry for more revenue.” This can happen by increasing existing or developing new revenue streams with customer-centricity and innovations fueled by AI.