March 2021 CX Briefing

John Maeda
2 min readMar 21, 2021
From the new 2021 CX Report

The word “antifragile” accurately captures a quality in systems that can get stronger when more stress is applied. The safety stack enables organizational antifragility.

My “monthly” CX Briefing comes out more like once a year and it follows the same format of 4–3–2–1 as listed below. If you’d like to sign up for…

John Maeda

John Maeda: Technologist and product experience leader that bridges business, engineering, design via working inclusively. Currently VP Design and A.I. at MSFT.