March 2021 CX Briefing

From the new 2021 CX Report

The word “antifragile” accurately captures a quality in systems that can get stronger when more stress is applied. The safety stack enables organizational antifragility.

My “monthly” CX Briefing comes out more like once a year and it follows the same format of 4–3–2–1 as listed below. If you’d like to sign up for…