March 2021 CX Briefing
The word “antifragile” accurately captures a quality in systems that can get stronger when more stress is applied. The safety stack enables organizational antifragility.
My “monthly” CX Briefing comes out more like once a year and it follows the same format of 4–3–2–1 as listed below. If you’d like to sign up for it, then that link is here. It’s always in plaintext because I guess I’m still oldskool.
Four Things That I’m Thinking About Computational Experiences
* Electricity was a positive black swan. Technologies with broad, general applications take an inordinate amount of time to truly take hold over society in a disruptive way.
* Is there a technology that can make things better? It turns out it’s a set of technologies, and a set of skills and competencies that comprise what’s called “the safety stack.”
* The safety stack has become more visible due to a combination of the prolonged impact of C-19 and our discovery that there’s more to life than “top-of-Maslow’s” tech hedonism.
* When a technology becomes commoditized, design is what differentiates. When a technology achieves mass adoption, its potential to cause problems…
