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Cover art direction by Quinnton Harris

What’s The CX Report?

The CX Report will gather trends related to how business happens through computational experiences. It began as five years of the “Design in Tech Report” and its scope is being broadened to cover the larger surface of digital business transformation activities happening around the world.


There’s a 12-question survey that closes on March 18, 2020. If you participate there’s an option to put your name into the final report.

👉 Be a part of the CX Report


March 19: Part 1 of the CX Report centering around Distributed (“Remote”) Work will be released. This year I’m doing a phased release because SXSW was cancelled and so it gave me a reason to try things a new way.

March 26: The entire CX Report will be released officially. This will contain all the parts of the report and I’ll be doing as many things around it as I can. So stay tuned for what that might be.

The CX Report’s Expected Takeaways

  1. Why should businesses care holistically about “experience” at the organizational level?
  2. What are the biggest trends in experience for established companies (i.e. “endups” or non-startups)?
  3. What are the biggest changes in how tech and design have impacted the experience wars positively and negatively?

Visit for more information.

Written by

John Maeda: Technologist and product experience leader that bridges business, engineering, design via working inclusively. Happily working at Everbridge☁️ :+).

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