Four Things That I’m Thinking About Computational Experiences The functional aspects of an experience are covered by considering speed (lightness) and ease-of-use (accessibility). The next level above is driven by values (ethics) and how instrumentation (i.e. being “dataful”) lets you serve the user best. This “L.E.A.D.” approach is a good enough approximation for the salient aspects of “design”…

I’ve tried to avoid SAFe (Scaled Agile Framework) training for software product development in the past, but this time around I feel motivated to understand it better. Why? Because there are plenty of opponents to it on the Internet who’ve written terrific critiques, like the storied Marty Cagan: “I can’t imagine any of the strong tech product companies I know choosing to move to SAFe, and if for some reason they did, I’m pretty certain their top…

The word “antifragile” accurately captures a quality in systems that can get stronger when more stress is applied. The safety stack enables organizational antifragility. My “monthly” CX Briefing comes out more like once a year and it follows the same format of 4–3–2–1 as listed below. If you’d like to…

Ever since I moved into the resilience world to work on all-things-pandemic, I’ve been dusting off all of my old crisis management books. But perhaps the pandemic has made me lazy, because instead of buying more books I’ve started watching YouTube videos. I’ve especially enjoyed looking at Dr. David Hillson’s videos to extract key lessons from his career in risk management. He boils it down to three questions:

Registration is now open for my annual SXSW report going live on March 16. About a decade ago, I served on a World Economic Forum (WEF) council on new models of leadership. Back then I thought a lot about how our world was moving from the hierarchy to the heterarchy. My thinking at the time for the WEF was influenced by how I was an active experimentalist in using the power of electronic communications to close the distance between leaders and their constituents.

There’s been plenty of talk over the past year about the “black swan” event of COVID-19. Thanks to the work of Hajj Flemings, a friend and a CEO, I’ve long been thinking about how we use the word “black.” So I was intrigued by this letter to the Financial Times written last fall by a professor of finance, and the letter has stayed with me in…

In my 30s, I had the good fortune to work with AARP and to have the opportunity to think about life after 50 when I hadn’t nearly gotten there yet. It changed my perspective on aging. Until that point, I hadn’t considered how age-ism operates in our world. And yet I knew that whenever I imagined an older person, I’d think of someone who was keeled over, hard of hearing, and cantankerous in some way — which is how the TV and movies always seemed to…

This is what a Harvard economist warned me about a decade ago — Ten years ago I spoke at a Marketing Technology (aka “martech”) event that was held at the fancy New York Times auditorium; a famous Harvard economist was the keynote speaker. Although his remarks weren’t long, they certainly made an impression on me. I’ve held onto what he said and have…

This post is dedicated to my mother, Yumi, who always told me throughout my life, “I believe in you.” It always made a difference. I think that I’m more susceptible to clickbait titles than most of my peers because I grew up in a household where The National Enquirer was one of my primary sources of news. My mom was always busy running the tofu store with my father, and as a big fan of Elvis she always wanted to keep tabs on…